Company: HeathWallace (HK) Ltd (www.heathwallace.com)
Job Description: Designer and usability specialist

HeathWallace (HK) Ltd is a subsidiary of HeathWallace Ltd, a leading UK web design and development
agency specialized in delivering effective online solutions for global financial services firms and other leading
brands in Europe, Asia and North America. Our clients have taken a high-level decision to focus on the
internet as a primary channel to their customers. The solutions we deliver are therefore of strategic
importance to our clients, and not simply “nice to have”.

Since end 2004, HeathWallace has experienced a steady inflow of projects from its international clients for
their Asia Pacific businesses. It also recognizes that there are several other opportunities in the Asia Pacific
region for HeathWallace to pursue due to its strong track record and specialist know-how with designing and
developing websites for leading global brands especially those in financial services.

As a result, HeathWallace has established an office in Hong Kong since November 2006 in order to better
serve its existing clients as well as to pursue new opportunities in the Asia Pacific region.

Main Responsibilities

The Designer and usability specialist is expected to provide assistance to HeathWallace’s team in the
following areas:

• Assess the project's informational needs and dynamics
• Develop understanding and definition of both business and user goals through discussions with clients
  and participation in user studies as appropriate
• Develop user-centric digital designs. This includes the following:
  • Involvement in the information architecture development including site structure, verbiage and
    overall logic.
  • Wireframe development for quick visual development of information architecture.
  • High fidelity visual designs.
    
• Work collaboratively with designers to develop interface functionality. This can include:
  • Working collaboratively with designers to define page types and templates for production
  • Participating in quality assurance checks during production
    
• Map out project delivery roadmaps and plans.
  

Candidates should possess:

• Knowledge of user centric design process and online usability / heuristic standards
• Previous experience in online user interface design (e.g. usability reviews, information architecture,
  wireframes). Passion for working with the Internet and new media is essential.
• Strong writing, speaking, presentation and interpersonal skills
• Languages: Fluent spoken and written English is required (native level preferred). Other languages such
  as Mandarin are preferred but not essential
• Cultural adaptability: ability to work with different cultures
• Persuasiveness, resourcefulness and attention to detail
• Highly reliable; ability to assume responsibility and accountability
• Desire and ability to innovate
• Proficiency in one or more of the following: Microsoft Visio, Adobe InDesign, Adobe Illustrator, HTML,
  Microsoft Project

Location: Hong Kong

Salary: Negotiable

Additional Background to HeathWallace Ltd.

HeathWallace designs and develops usable and accessible web sites and Intranets for large organizations.
Our starting point is always the user and this is the key to the success we have had in delivering projects for
some of the largest financial services companies and leading brands in the world. Some of our clients
include HSBC, Standard Chartered, Royal Bank of Scotland, and Octopus.

We recruited the liveliest minds in research, customer journeys, design and technology; fusing their skills to
create a team of people to do extraordinary things. In our 8 year history, we have developed strong
understanding of the varying needs of clients and have an exemplary track record of delivering effective
Websites and Intranets for many complex organizations. Working in partnership with our clients, we have
been able to make massive positive impact in the way they communicate, sell and connect with their clients
and employees.

We always start with trying to understand how and why people are using an online service and what they
would like to be doing. We then look to match that with the strategic objectives of our clients. We have found
that driving requirements from what people actually need is the only way of building a successful solution.

We have an exemplary track record and are very proud of our reputation for consistently creating internet
sites that exceed client and customer expectations. Our methodology is a structured yet flexible process,
which allows us to morph our development lifecycle around the needs of our clients’ projects.

Our capabilities include:

Consultancy: We recognize that partnership with our clients is the key to our success, and understand that
digital channels are primarily about people, not technology.

Research: This is vital to understanding how and why an audience interacts with a site, and helps accurately
define what users are really looking for from an online experience.

Information Architecture: Investing time to develop accurate information architecture creates a complete
map of user journeys, which are aligned to the needs of the audience and your business objectives.

Design: To develop a successfully branded online experience requires particular skill and insight, especially
for financial services. Our designers look to design simple, straightforward solutions that demonstrate a
company’s brand in action.

Technology: We often work with clients’ existing legacy systems and have a flexible approach to technology,
which means that we can deliver on almost all platforms. Our code is always clean, efficient and compliant
with all accessibility requirements.

Training and support: We often provide training and support to ensure that sites can be maintained on an
on-going basis. This has taken the form of workshops, seminars and formal training sessions.

Interested? Please contact us at mandy.wong@heathwallace.com or +852 3586-3570 and reference this listing.