Company: Nuance Communications, Inc. (www.nuance.com)
Job Description: User Interface Designer, Hong Kong

Background

Nuance is the leading provider of speech recognition solutions that are redefining the way the world communicates over the telephone, in the car, and with handheld devices.

Responsibilities

To serve as the User Interface lead on Nuance and partner-implemented projects. Specific tasks will include:

• Discover and analyze applications requirements from both the client’s and the caller’s perspective
• Characterize, in detail, archetypes for callers and a persona for the system being built o Create effective speech user interface designs including call flow, dialogs, and prompts to accomplish the requirements
• Assist in implementing these designs, including interacting with associate designers and developers, directing voice talents, and performing usability tests
• Analyze performance of the user interface in the field and recommend specific changes to improve caller satisfaction and transaction completion.
• Use your experience on your specific projects to augment our evolving body of best practices.
• Represent our UI approach and philosophy to customers in the sales cycle, and assist in the design and creation of compelling proposals and demos.
  

Qualifications

• Must have at least 5+ years industry experience in voice user-centered design
• Experience working closely with outside clients and partners, as well as developers
• Must have fluency in Mandarin, Cantonese and English, both written and spoken
• BS or equivalent experience in human factors engineering, product interface design, cognitive science, experimental psychology, software design, or a similar degree
• Experience in usability testing
• Strong presentation skills
• Ability to travel within the region
• Creativity and a sense of fun
• Be able to work with a minimum amount of direct supervision
• Strong Microsoft Windows skills, including MS Office In addition, first consideration will be given to applicants with experience in speech-controlled user interface design and/or complex multimodal design.
• Strong candidates will also have the following:
• Experience with Natural Language speech user interface design
• Demonstrable audio engineering experience and flair
• Professional writing experience
• Experience working in a recording studio, as or with professional voice talent
• Programming skills in Perl and/or VB

Interested? Please contact us at APACJjobs@nuance.com